Effective date: July 23, 2026
Andrews Counseling and Consulting, PLLC ("ACC," "we," "our") respects your privacy. This policy describes the information we collect through our website and text messaging program, how we use it, and the choices you have.
Protected health information you share as a client is governed separately by our Notice of Privacy Practices under HIPAA.
Information We Collect
- Contact information you provide through our website forms, including your name, email address, phone number, and message content.
- Referral information submitted in connection with a request for services.
- Application materials you submit through our careers forms, including your resume and statement of interest.
- Your mobile phone number and text messaging opt-in status if you consent to receive texts.
- Basic technical information collected automatically, such as browser type and pages viewed, used to operate and improve the website.
How We Use Information
- To respond to inquiries and referral requests.
- To review employment and internship applications.
- To schedule and coordinate services, including appointment reminders and administrative follow-up by phone, email, or, with your consent, text message.
- To operate, secure, and improve our website and communication systems.
Text Messaging (SMS) Privacy
If you opt in to receive text messages from ACC, we use your mobile number solely for appointment reminders, scheduling, and administrative communication. Message frequency varies. Message and data rates may apply.
SMS consent is not shared with third parties. We do not sell, rent, or share your mobile phone number or your text messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used only to deliver the communications described above through our telecommunications service provider.
To opt out of text messages at any time, reply STOP to any message. For help, reply HELP, call (888) 711-8772, or email info@andrewscounselpllc.com.
Sharing of Information
We do not sell personal information. We share information only with service providers who support our operations, such as our telecommunications and website hosting providers, under obligations to protect it, or when required by law.
Clinical information is handled exclusively under our HIPAA Notice of Privacy Practices.
Data Security and Retention
We use reasonable administrative and technical safeguards to protect the information described in this policy and retain it only as long as needed for the purposes described above or as required by law.
Standard text messaging and email are not encrypted; do not include clinical or highly sensitive details in website forms or text messages.
Your Choices
You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of contact information you submitted through the website by emailing info@andrewscounselpllc.com.
Contact Us
Andrews Counseling and Consulting, PLLC
236 N. Mebane St. #125
Burlington, NC 27217
Phone: (888) 711-8772
Email: info@andrewscounselpllc.com